NOTE: We charge a fee of only $19.99 for shipping to ANY location within the CONTINENTAL USA
PLEASE INSPECT ALL PACKAGES AT THE TIME OF DELIVERY. IF THE PACKAGE IS DAMAGED IN ANY WAY PLEASE REFUSE IT AND HAVE THE DELIVERY COMPANY TAKE IT BACK WITH THEM. FAILURE TO DO SO CAN RESULT IN NO REPLACEMENT OR SHIPPING COST ASSOCIATED WITH GETTING A FREE REPLACEMENT. ONCE YOU HAVE RECEIVED YOUR FURNITURE, PLEASE OPEN THE PACKAGE TO CHECK FOR ANY PROBLEMS. IF THERE IS A PROBLEM WE WILL DO OUR BEST TO ASSIST YOU IN TAKING CARE OF IT!
WE ONLY SHIP TO THE USA
General Shipping
At Buy Childrens Table And Chairs, all shipments within the contiguous USA are charged a small fee of $19.99. Generally, orders placed with us will leave our warehouse within one business day. Occasionally, due to unforeseen circumstances, an order will take up to four days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS or FedEx. We reserve the right to use any carrier.
Shipping Info
All of our products ship to addresses within the contiguous USA only. There is no limit to how many products you order through our website.
Shipping Lead Time
All orders can take up to 5 business days to be processed and 10 business days to be shipped, although some packages have been processed and shipped the next day. This does however vary depending on if the item is in stock or not. You will be notified if the item is however not in stock.
Shipping Time In Transit
Because of the size and weight of the products shipping time varies. Please allow 1-4 weeks for the item to be shipped. Most items however are shipped within 1 week and at your house within 2 weeks!
Shipment Tracking
Orders are processed within 5 business days of us receiving them. You'll receive notification via email when your order is processed and a tracking number will be sent to your email when it is shipped.
Shipments To Alaska, Hawaii, Canada, and US Territories
We are happy to ship to one of these areas but unfortunately additional shipping will be charged. To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. All shipments to one of these areas will also ship within 5 business days. In most cases, your order will leave our warehouse within 1 business day.
International Shipping
Unfortunately, we do not offer international shipping at this time.
Refunds
Even though some sales are final, in some cases we can refund your payment, if you are not satisfied with the product. When this happens you may be subjected to a restocking fee and the cost of shipment of the order. Please get in touch with us if this happens!
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Returns
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
4. You've received the product but you've decided you want to return it
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone or via e-mail):
1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
2) You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
NOTE: Even though we offer a small fee for shipping, please be aware that if you return one of these products our actual outbound shipping costs (to get the item to you) will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.
In either case, you are responsible for return shipping charges to return the product to us.
5. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
